For most items, in the unlikely event that your product is defective, you can return it to us for a refund or exchange within 14 days of receipt. Refund of return shipping is not available for this. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Important: You must not break the seal if you wish to exercise your right of withdrawal. As this is a hygiene product, the right to withdraw ceases when you break the seal.
Return Instructions We want to ensure a smooth return process for our customers. To initiate a return, please contact customer support at Support@lumincler.com. Do not send items back to the sender address without prior authorization, as the return facility location may vary. For further assistance or to confirm your return, please contact our support.
Return & Refund Policy for "Buy One, Get One" Offer At Lumincler, we always strive to offer our customers a first-class shopping experience. As part of our commitment to customer satisfaction, we occasionally offer various promotions, such as our "Buy One, Get One" offer.
Terms of the "Buy One, Get One" Offer:
Validity: The offer applies only to purchases of specific products as specified in our marketing materials and on our website.
Product Selection: To take advantage of the offer, it is sufficient for the customer to add one unit to their order. Our system will automatically handle the promotion as described.
Validity Period: The offer is valid during the specified period indicated in our campaigns.
Refund Policy: For customers who return one or both products from the "Buy One, Get One" offer, only the purchased product will be refunded at the original purchase price. The free product is considered a bonus and will not be refunded separately.
We ask our customers to note that the "Buy One, Get One" offer is valid only while stocks last, and we reserve the right to change or terminate the offer at any time without notice.
Returns (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will only issue you a refund once we have received the product back to us, and our team ensures that it is unused, sealed, and in saleable condition. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Estimated Timeline for Refunds We aim to process approved refunds within 72 hours of confirming your returned item. Please note that while we complete the refund on our side within this timeframe, the time it takes for the funds to appear in your account depends on your bank or payment provider. Their processing times can vary and are outside of our control.
Late or Missing Refunds If you haven't received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Support@lumincler.com.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@lumincler.com.
Satisfaction Guarantee To utilize our satisfaction guarantee, please contact our email Support@lumincler.com with your name and order number, along with a description of your experience and why you are not satisfied with the purchase. We value your feedback and will review your request to find the best possible solution.
Shipping For Returns You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Terms and Guidelines for Returns
All return items must be unused, unopened, and complete with original plastic seal.
We are not responsible for return shipping costs for the items.
Ensure that all return items are well packaged so that they are not damaged in the mail.
If you are shipping a high-value item, ensure that the return is sent with a trackable, insured service, as we cannot take responsibility for items that are damaged or lost during return transit.
Cancellation If you wish to cancel your order after your package has been shipped, your cancellation request will unfortunately not be accepted.